Job Description
Join our award-winning luxury boutique hotel in the heart of downtown San Francisco! We're seeking charismatic Front Desk Agents to create memorable guest experiences while showcasing the City by the Bay's vibrant hospitality scene. This part-time role offers flexible scheduling with evening/weekend shifts and includes competitive pay, complimentary meals, and exclusive hotel discounts. Perfect for students, career changers, or hospitality professionals seeking work-life balance.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations and optimize room inventory through advanced PMS systems
- Handle guest inquiries and resolve concerns with proactive problem-solving
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Process payments and maintain accurate financial documentation
- Execute upselling strategies to enhance guest satisfaction and revenue
- Maintain pristine front desk appearance and security protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera, Cloudbeds, or similar hotel management systems
- Exceptional communication skills in English (additional languages valued)
- Ability to multitask in fast-paced environments with attention to detail
- Flexible availability including nights, weekends, and holidays
- Valid CA driver's license preferred (for valet coordination)
- Basic knowledge of San Francisco attractions and transportation