Job Description
Join our award-winning team at Grand Plaza Hotel as a Part-Time Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in the heart of Philadelphia. This role is perfect for energetic individuals who thrive in fast-paced environments and take pride in creating memorable stays for travelers worldwide. Enjoy flexible scheduling, competitive compensation, and opportunities for growth within our luxury hotel chain.
Responsibilities
- Check guests in/out efficiently using property management systems
- Handle reservations, inquiries, and payment processing with precision
- Resolve guest concerns promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain accurate records of guest interactions
- Uphold brand standards for cleanliness and professionalism
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Proficiency with reservation systems (Opera a plus)
- Flexible availability including weekends/holidays
- Basic math and cash handling abilities
- Positive attitude and team player mentality
- High school diploma or equivalent required