Job Description
Join our award-winning team at Grand Hotel Charlotte, where exceptional service meets Southern hospitality. We're seeking a dynamic Front Desk Agent to create memorable guest experiences and drive operational excellence. This full-time role offers competitive benefits, career growth opportunities, and a vibrant work environment in the heart of Uptown Charlotte.
Responsibilities
- Seamlessly check-in/out guests while maintaining accurate reservation records
- Proactively resolve guest inquiries and elevate service experiences
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage cash handling procedures
- Utilize property management systems to optimize occupancy rates
- Execute upselling strategies for premium room packages
- Train junior staff on brand standards and service protocols
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in Opera, PMS, or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak seasons
- Valid North Carolina hospitality certification preferred
- Flexible availability including weekends, nights, and holidays
- Basic knowledge of local attractions and transportation options
- Proven ability to achieve guest satisfaction targets