Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals to be the first point of contact for our guests in the heart of Philadelphia. No prior experience is needed – we provide comprehensive training to ensure your success. This part-time role offers flexible scheduling and a pathway to grow your hospitality career in one of America's most vibrant cities.
Our ideal candidate thrives in fast-paced environments, possesses excellent communication skills, and takes pride in delivering exceptional guest experiences. If you're a people person ready to start your journey in hospitality, we want to meet you!
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with accuracy
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (required)
- Previous customer service experience (preferred but not required)
- Exceptional verbal communication skills
- Proficiency with basic computer systems
- Strong problem-solving abilities
- Ability to multitask in a busy environment
- Professional appearance and positive attitude
- Willingness to work evenings, weekends, and holidays