Job Description
Join our award-winning team at Grand Horizon Hotels Miami and launch your hospitality career! We're seeking energetic, guest-focused individuals to fill vital roles in our vibrant downtown property. As an entry-level team member, you'll gain hands-on experience in luxury hotel operations while enjoying competitive pay, flexible shift scheduling, and growth opportunities. Our training program equips you with industry-recognized certifications and mentorship from seasoned professionals. Benefits include complimentary meals, employee discounts, and a dynamic work environment where your contributions directly impact guest satisfaction.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures using PMS systems
- Respond to guest inquiries and resolve issues promptly
- Coordinate with departments (housekeeping, maintenance, F&B) for seamless operations
- Maintain cleanliness and safety standards in public areas and guest rooms
- Process payments and manage cash handling procedures
- Participate in daily shift briefings and training sessions
Qualifications
- High school diploma or equivalent (GED)
- Previous customer service experience preferred
- Availability to work flexible shifts (nights, weekends, holidays)
- Basic computer literacy and POS system aptitude
- Strong communication and interpersonal skills
- Ability to stand/walk for extended periods
- Valid Florida driver's license (if required for department)
- Ability to lift 25 lbs regularly