Job Description
Join our award-winning team at Grand Hotel Washington as a Front Desk Agent! We're seeking enthusiastic individuals to create memorable guest experiences in our luxury hospitality environment. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservation systems, and hotel operations. Perfect for students or career-changers seeking flexible hours in a dynamic setting. Enjoy competitive pay, staff discounts, and opportunities for advancement within our growing chain.
Responsibilities
- Warmly greet and register guests with exceptional hospitality
- Efficiently manage check-in/check-out procedures using PMS software
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate multi-line phone systems and manage reservations
- Uphold brand standards through consistent service delivery
Qualifications
- No experience required – training provided!
- Outstanding communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn systems
- Professional appearance and positive attitude
- High school diploma or equivalent
- Availability for flexible shifts (evenings/weekends)
- Strong attention to detail and problem-solving abilities