Job Description
Join our award-winning team at the Austin Grand Hotel, where luxury meets Southern charm! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. If you're passionate about hospitality and thrive in a fast-paced environment, this is your opportunity to shine in the heart of Austin's vibrant downtown.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve issues with exceptional professionalism
- Process payments and manage room inventory accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest stays
- Maintain detailed records of guest preferences and special requests
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Valid Texas driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs