Job Description
Join our award-winning team at Coastal Hospitality Group, where we redefine luxury hospitality in the heart of San Diego! We're seeking passionate Front Desk Agents to create unforgettable experiences for our guests at our prestigious downtown location. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive benefits, career growth opportunities, and the vibrant San Diego lifestyle. Apply today to become part of our family!
Responsibilities
- Provide exceptional guest service through check-in/check-out processes and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints and resolve issues promptly to ensure satisfaction
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Maintain accurate records of guest preferences and special requests
- Utilize property management systems efficiently for all transactions
- Support revenue initiatives through upselling of premium services
Qualifications
- Minimum 2 years of luxury hotel front desk experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Valid California driver's license and clean driving record
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of San Diego attractions and local services
- High school diploma or equivalent required