Job Description
Join our award-winning team at the Grand Plaza Hotel in Columbus, Ohio! We're seeking energetic and customer-focused Front Desk Agents to deliver exceptional guest experiences during weekend and evening shifts. This part-time role is perfect for hospitality professionals who thrive in fast-paced environments and enjoy creating memorable stays for our guests. With competitive pay, flexible scheduling, and comprehensive training, this is your opportunity to grow in the luxury hospitality industry while working in the heart of downtown Columbus.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with prompt solutions and empathy
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience preferred
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of hotel operations and local attractions
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive attitude