Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hospitality Group! We're seeking enthusiastic individuals to create memorable guest experiences at our premium downtown Minneapolis location. No prior experience required – we provide comprehensive training to ensure your success. Enjoy flexible scheduling, competitive pay, and a supportive work environment where your smile makes a difference. Perfect for students or career changers looking to enter the dynamic hospitality industry.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and answer inquiries via phone/email
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with professionalism and empathy
- Upsell hotel services and amenities
- Maintain a clean and organized reception area
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient with basic computer systems
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends/holidays
- No hospitality experience necessary – training provided!