Job Description
Join our award-winning team at Grand Plaza Hotels, Sacramento's premier hospitality destination! We're seeking passionate Full-Time Hotel Front Desk Agents to deliver exceptional guest experiences in a dynamic 24/7 environment. As the first point of contact, you'll create memorable stays while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in our supportive, team-oriented culture.
Responsibilities
- Manage seamless check-in/check-out processes for hotel guests
- Handle reservations, modifications, and billing inquiries
- Resolve guest complaints promptly and escalate complex issues
- Operate hotel management software (PMS) efficiently
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with reservation systems and MS Office
- High school diploma or equivalent
- Basic knowledge of local attractions and services
- Ability to multitask in fast-paced environments
- Valid driver's license preferred