Job Description
Welcome to Heritage Wichita Inn, where we pride ourselves on creating memorable experiences for every guest who walks through our doors. We are currently seeking a friendly and professional Front Desk Agent to join our dynamic team. Whether you are entering the hospitality industry for the first time or looking to relocate, we offer a supportive environment and on-the-job training to help you thrive.
As the face of our hotel, you will play a crucial role in ensuring our guests feel welcome from the moment they arrive. We value reliability, positivity, and a strong work ethic. Join us in shaping the future of hospitality in Wichita!
Responsibilities
- Check guests in and out of the hotel efficiently, ensuring all paperwork and payments are processed accurately.
- Answer phone calls and emails promptly, responding to guest inquiries regarding reservations, amenities, and local attractions.
- Manage the front desk area to maintain a clean, organized, and welcoming environment for all visitors.
- Assist guests with check-out procedures, including handling any outstanding charges or feedback.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
- Handle mail, packages, and messages with the highest level of confidentiality and care.
- Resolve minor guest issues on the spot and escalate complex situations to the Shift Manager immediately.
Qualifications
- No prior experience required; we provide full training for enthusiastic candidates.
- High school diploma or equivalent is preferred.
- Basic computer proficiency and familiarity with Windows and Microsoft Office applications.
- Strong verbal communication skills and a professional, polite demeanor.
- Ability to stand for long periods and lift light luggage or supplies.
- Reliable transportation and availability to work flexible shifts, including weekends and holidays.