Job Description
Join our vibrant team as a Front Desk Agent at Sunshine Hospitality Group, where exceptional service meets Texan hospitality! We're seeking friendly, energetic individuals to create memorable first impressions for our guests. This part-time role offers flexible hours and a supportive environment perfect for newcomers to the hospitality industry. No prior experience needed – we provide comprehensive training to help you thrive!
Responsibilities
- Warmly greet and check-in/check out guests with professionalism and efficiency
- Manage reservations and handle phone inquiries with clear communication
- Process payments accurately and maintain guest records confidentiality
- Assist with guest requests and coordinate with housekeeping/management teams
- Uphold cleanliness and organization of the front desk area
- Resolve guest concerns promptly and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (no experience required)
- Strong customer service mindset and approachable demeanor
- Basic computer literacy and comfort with reservation systems
- Ability to multitask in a fast-paced environment
- Reliable scheduling availability including weekends/holidays
- Positive attitude and willingness to learn new procedures
- Fluent English communication skills (bilingual Spanish a plus)