Job Description
Join our award-winning hospitality team as a Front Desk Agent in vibrant Baltimore! We're seeking energetic individuals to deliver exceptional guest experiences during flexible shifts. No prior experience required – we provide comprehensive training to launch your career in the hospitality industry. Enjoy competitive pay, growth opportunities, and a dynamic work environment in Maryland's premier tourist destination.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle phone reservations and inquiries using our property management system
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate when necessary
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain a clean and organized front desk area
- Adhere to all safety and security protocols
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficiency in basic computer applications
- Ability to work flexible shifts including nights, weekends, and holidays
- Positive attitude and customer service mindset
- Willingness to learn and adapt to new systems
- Must pass background check and drug screening