Job Description
Join the vibrant team at Grand Harbor Inn, Baltimore's premier waterfront destination! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during evening and weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable first impressions. Enjoy competitive pay, flexible scheduling, and a supportive team culture in the heart of downtown Baltimore.
Responsibilities
- Efficiently check in/out guests using PMS systems while maintaining accuracy and security protocols
- Handle guest inquiries, resolve issues, and coordinate with housekeeping/management teams
- Process payments, manage reservations, and maintain detailed guest records
- Uphold brand standards through professional communication and impeccable presentation
- Monitor security procedures and emergency protocols during assigned shifts
- Collaborate with concierge team to enhance guest satisfaction and local recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in front desk or customer service role
- Proficiency in Opera/PMS systems and Microsoft Office
- Exceptional communication skills with multilingual ability a plus
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving skills and attention to detail
- Valid Maryland driver's license and reliable transportation