Job Description
Join our award-winning team at the Grand Hotel Kansas City as a Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable guest experiences in our luxury downtown property. This part-time role offers flexible scheduling, competitive pay, and opportunities for growth within our renowned hotel group. If you thrive in fast-paced environments and take pride in delivering exceptional service, apply today to become the welcoming face of Kansas City's premier hospitality destination!
Responsibilities
- Efficiently check in/out guests while maintaining accurate reservation records
- Manage phone inquiries with professionalism and resolve guest concerns promptly
- Process payments, manage cash drawers, and handle billing discrepancies
- Coordinate housekeeping and maintenance requests to ensure guest satisfaction
- Utilize property management systems to update availability and room statuses
- Assist with luggage, valet services, and local area recommendations
- Uphold brand standards through meticulous attention to detail and cleanliness
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, Stayline) and Microsoft Office
- Exceptional communication skills and conflict resolution abilities
- Strong multitasking capabilities under pressure
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of Kansas City attractions and transportation