Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Austin! We're seeking a charismatic hospitality professional to create memorable guest experiences through exceptional service. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location. If you thrive in fast-paced environments and prioritize guest satisfaction, this is your perfect career move.
Responsibilities
- Deliver personalized check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly using conflict resolution skills
- Maintain accurate guest records and confidential information
- Process payments and manage cash handling procedures
- Act as local tourism ambassador with concierge services
Qualifications
- Minimum 2 years hospitality or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and problem-solving abilities
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license with clean record
- Ability to stand for extended periods and lift 25 lbs
- Bilingual (English/Spanish) preferred