Job Description
Join our dynamic hospitality team as a Front Desk Agent in the heart of Austin! We're seeking a charismatic professional to deliver exceptional guest experiences at our boutique downtown hotel. This part-time role offers flexible evening/night shifts, perfect for students or those seeking work-life balance. You'll be the first point of contact, ensuring seamless check-ins, resolving inquiries, and maintaining our premium service standards. If you thrive in fast-paced environments and possess a passion for hospitality, apply today!
Responsibilities
- Manage guest check-ins/check-outs with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Address guest concerns promptly with solution-oriented approaches
- Maintain accurate records via hotel management software
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality
- Strong communication and conflict resolution skills
- Proficiency with hotel management systems (e.g., Opera)
- Flexibility to work evenings/nights/weekends
- Valid Texas driver's license (for errands)
- Ability to stand for extended periods and lift 25 lbs
- Fluency in English; bilingual (Spanish) a plus