Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in the heart of Oklahoma City! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. With competitive pay, flexible shift options, and immediate opportunities for career growth, this is your chance to shine in the hospitality industry. Apply today and become part of our award-winning team!
Responsibilities
- Check-in/out guests efficiently while maintaining accuracy in reservation systems
- Manage multiple phone lines and respond to guest inquiries with professionalism
- Process payments and handle cash transactions securely
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain a clean and organized front desk area
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and interpersonal skills
- Proficiency with reservation software (e.g., Opera, Cloudbeds)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for financial transactions
- Problem-solving abilities with a positive attitude
- Valid driver's license preferred