Job Description
Welcome to The Grandview Hotel, where every guest becomes a story. We are seeking a dedicated and charismatic Front Desk Agent to join our premium hospitality team in the heart of Cleveland, Ohio.
As the face of our establishment, you will ensure our guests receive a warm, professional welcome from the moment they arrive. We pride ourselves on exceptional service and creating memorable experiences. If you are looking for a dynamic role in the hospitality industry that offers flexibility and growth, we want to meet you.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently.
- Answer incoming calls and manage correspondence with professionalism and courtesy.
- Handle cash transactions, credit card processing, and petty cash reconciliation accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Address guest inquiries regarding local attractions, dining, and hotel amenities promptly.
- Collaborate with housekeeping and maintenance teams to ensure guest room readiness.
Qualifications
- High school diploma or GED is required; hospitality experience is a plus.
- Strong verbal communication and interpersonal skills.
- Proficiency with property management systems (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Must possess a professional demeanor and a genuine passion for customer service.