Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel Denver! We're seeking energetic, guest-focused professionals to deliver exceptional experiences during evening, weekend, and holiday shifts. This role is perfect for students or career changers seeking flexible hours in a luxury environment. Enjoy competitive pay, complimentary meals, and career growth opportunities within our global hotel chain.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Process reservations, payments, and billing transactions accurately
- Resolve guest inquiries and complaints with empathy and professionalism
- Coordinate with housekeeping, maintenance, and valet teams
- Maintain lobby aesthetics and ensure front desk supplies are stocked
- Upsell hotel amenities and services during guest interactions
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience preferred
- Proficiency in reservation systems (e.g., Opera, Amadeus)
- Flexible availability for evenings, weekends, and holidays
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Denver tourism attractions