Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Hotel New York! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior hospitality experience required – we provide comprehensive training. Enjoy a supportive environment with growth opportunities and competitive benefits. Perfect for students or career changers seeking flexible, shift-based work in the heart of Georgia's premier hospitality district.
Responsibilities
- Provide exceptional check-in/check-out services to hotel guests
- Manage room reservations and modify bookings using our proprietary system
- Respond to guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and conduct
- Assist with luggage and valet services during peak hours
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to stand for extended periods and lift 25 lbs
- Flexible schedule availability (nights, weekends, holidays)
- Positive attitude and problem-solving mindset
- Valid driver's license (for valet duties)
- Customer service experience preferred but not required