Job Description
Join Philadelphia's premier luxury hotel as a Part-Time Front Desk Agent and become the first point of contact for our distinguished guests. We seek energetic professionals who thrive in dynamic, fast-paced environments to deliver exceptional hospitality experiences during evening, overnight, and weekend shifts. Enjoy flexible scheduling while building your career in the heart of Center City.
Responsibilities
- Check-in/out guests efficiently while maintaining accurate reservation records
- Manage phone lines with exceptional professionalism and problem-solving skills
- Process payments and handle cash/credit transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through personalized guest interactions
- Utilize hotel management systems (e.g., Opera) for seamless operations
- Respond to emergencies per established protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or retail
- Strong communication and conflict resolution abilities
- Proficiency in hotel management software and MS Office
- Flexibility to work nights, weekends, and holidays
- Valid Pennsylvania driver's license (if required for errands)
- Ability to stand for extended periods and lift 25 lbs