Job Description
Join our award-winning team at the heart of Charlotte's vibrant hospitality scene! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences through warm service and seamless operations. This part-time role offers flexible shifts perfect for students or professionals seeking supplemental income. Enjoy competitive pay, complimentary meals, and career advancement opportunities in a luxury hotel environment.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Assist with VIP guest arrangements and special requests
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Proficiency in property management systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Attention to detail and organizational abilities
- Basic math and cash handling proficiency
- Positive attitude and team-oriented mindset