Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand City Hotels Philadelphia! We're seeking dynamic individuals to deliver exceptional guest experiences through warm check-ins, seamless reservations, and personalized service. This part-time role offers flexible evening/night shifts perfect for students or professionals seeking work-life balance. Enjoy competitive pay, free parking, and a vibrant downtown location. Apply today to start your journey in hospitality excellence!
Responsibilities
- Manage guest check-ins/check-outs efficiently with hotel software systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns with empathy and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold safety protocols and emergency procedures
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with hotel management systems (e.g., Opera)
- Exceptional communication and conflict resolution abilities
- Flexible availability for evening/night shifts (including weekends)
- Basic math and cash-handling skills
- Valid Pennsylvania driver's license (for valet duties)
- Ability to stand for extended periods