Job Description
Join the Grandview Team
Are you a people person with a passion for hospitality? The Grandview Hotel in the heart of Philadelphia is looking for a dedicated Front Desk Agent to represent our brand and deliver world-class service. We pride ourselves on creating memorable experiences for our guests, and we need a proactive team member to help us achieve that goal.
What We Offer:
- Competitive salary ($18-$24/hr)
- Comprehensive health, dental, and vision insurance.
- Employee dining discounts and hotel stays.
- Opportunities for career advancement within the group.
We are looking for someone who thrives in a fast-paced environment and can handle guest interactions with grace and efficiency.
Responsibilities
- Register guests by verifying identities and processing payments.
- Answer phones and emails promptly, transferring calls to appropriate departments.
- Resolve guest complaints professionally and in a timely manner.
- Maintain the cleanliness and organization of the front desk area.
- Collaborate with housekeeping to ensure room readiness.
- Process check-outs and prepare folios for billing.
Qualifications
- Minimum of 1 year of experience in a hotel front desk or customer service role.
- Proficiency in Microsoft Office Suite and property management software.
- Strong verbal and written communication skills.
- Ability to stand for extended periods and lift up to 20 lbs.
- High school diploma or equivalent required.