Job Description
Join our award-winning team at Grand Plaza Hotel Columbus, where exceptional service meets Midwestern hospitality! We're seeking a dynamic Front Desk Agent to create memorable guest experiences in the heart of Ohio's capital. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and solving challenges with grace. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a vibrant downtown setting. Perfect for career-driven individuals passionate about the hospitality industry!
Responsibilities
- Efficiently manage guest check-ins/check-outs using our PMS system
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Ohio driver's license (preferred)
- Flexible availability including nights/weekends
- Basic knowledge of Columbus attractions
- High school diploma or equivalent required