Job Description
Join our award-winning hospitality team at Grand Plaza Hotels as a Front Desk Agent! We're seeking enthusiastic, customer-focused individuals to kickstart their careers in luxury hospitality. No prior experience needed – we provide comprehensive training to help you shine. Enjoy competitive pay, career advancement opportunities, and a vibrant work environment in the heart of Philadelphia. If you're passionate about creating memorable guest experiences, apply today!
Responsibilities
- Warmly welcome and check-in/check-out hotel guests with professionalism and efficiency
- Manage reservations, room assignments, and billing inquiries using our property management system
- Address guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Act as a local information resource for guests regarding attractions and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends and holidays
- No prior experience necessary – training provided!
- Must be authorized to work in the United States