Job Description
Join New York's premier luxury hotel as a Front Desk Agent and become the gateway to unforgettable guest experiences! We're seeking passionate individuals to deliver exceptional service in the heart of the city that never sleeps. This is your opportunity to launch a thriving hospitality career while working in an iconic setting. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment that values growth and recognition. Apply today to start your journey with us!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and resolve issues to ensure satisfaction
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as primary information resource for hotel amenities and local attractions
- Maintain a clean, organized, and welcoming front desk environment
Qualifications
- High school diploma or equivalent required; hospitality degree preferred
- 1+ years customer service experience in a luxury setting
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and multitasking abilities
- Strong problem-solving skills with attention to detail
- Ability to work flexible shifts including weekends and holidays
- Professional appearance and positive demeanor
- Basic knowledge of NYC tourism landscape