Job Description
Are you a people person with a passion for creating exceptional first impressions? Apex Horizon Group is seeking a dedicated and professional Front Desk Agent to join our dynamic team in Charlotte, North Carolina. In this pivotal role, you will serve as the face of our organization, managing our front lobby and ensuring every guest feels valued and welcomed.
As an entry-level position, we provide comprehensive training and a supportive environment to help you grow your career in hospitality and customer service. If you are looking for flexible shift work opportunities with a forward-thinking company, we want to hear from you.
Responsibilities
- Guest Relations: Greet and welcome visitors, clients, and employees with a warm, professional demeanor, ensuring a smooth check-in process.
- Phone Management: Answer and route incoming calls efficiently, take accurate messages, and screen for urgent matters.
- Front Office Administration: Manage incoming and outgoing mail, manage the reception area, and maintain a clean and organized environment.
- Access Control: Monitor building security, verify visitor credentials, and issue visitor badges as necessary.
- Information Dissemination: Provide accurate directions, information about our services, and answer general inquiries.
- Shift Coordination: Adhere to scheduled shift times, including evenings, weekends, and holidays, to ensure 24/7 coverage.
- Data Entry: Maintain accurate records of visitors and handle basic clerical duties.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous experience in a receptionist, front desk, or customer service role is a plus, but not required for qualified entry-level candidates.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Interpersonal Skills: Friendly, approachable, and able to interact effectively with people from diverse backgrounds.
- Technical Proficiency: Basic computer skills and familiarity with Microsoft Office Suite or scheduling software.
- Reliability: Ability to work flexible shifts, including weekends and holidays, as required by the position.