Job Description
Join Sacramento's most celebrated boutique hotel as our Front Desk Agent! At River City Hospitality Group, we craft unforgettable guest experiences in the heart of California's capital. As the first point of contact, you'll embody our commitment to excellence while working in a vibrant downtown location near the Golden 1 Center and Old Sacramento. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's fastest-growing hospitality markets.
We're seeking passionate hospitality professionals who thrive in fast-paced environments and possess exceptional communication skills. Our ideal candidate values attention to detail, problem-solving abilities, and creating genuine connections with guests from around the world.
What We Offer:
- Competitive hourly wage + performance-based tips
- Health, dental, and vision insurance
- 401(k) with company match
- Hotel discounts worldwide
- Professional development programs
- Complimentary parking
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as local tourism ambassador with knowledge of Sacramento attractions
- Utilize hotel management systems (Opera, etc.) efficiently
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or guest services experience
- Proficiency in hotel management software (Opera, Cloudbeds preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail with financial transactions
- Valid California driver's license (if driving required for errands)
- Flexible availability including weekends, nights, and holidays
- Basic knowledge of Sacramento tourism and attractions