Job Description
Welcome to The Grand San Jose Hotel, where hospitality meets innovation. We are currently seeking a passionate Front Desk Agent to join our dynamic team. If you thrive in a fast-paced environment and have a knack for creating memorable guest experiences, we want to meet you.
As the face of our hotel, you will ensure that every guest feels valued, welcomed, and attended to with the utmost care. We offer a competitive salary, comprehensive benefits, and a work culture that celebrates excellence.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour
- Comprehensive Health Benefits
- Employee Discounts on Dining and Amenities
- Career Growth Opportunities within the Group
Are you ready to elevate the guest experience? Apply today.
As the face of our hotel, you will ensure that every guest feels valued, welcomed, and attended to with the utmost care. We offer a competitive salary, comprehensive benefits, and a work culture that celebrates excellence.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour
- Comprehensive Health Benefits
- Employee Discounts on Dining and Amenities
- Career Growth Opportunities within the Group
Are you ready to elevate the guest experience? Apply today.
Responsibilities
- Execute efficient and warm check-in and check-out procedures for all guests.
- Manage hotel reservations, modify bookings, and handle special requests with precision.
- Act as the primary point of contact for guest inquiries via phone, email, and in-person.
- Maintain a high standard of lobby cleanliness and organization at all times.
- Resolve guest complaints and issues promptly to ensure 100% guest satisfaction.
- Assist in administrative tasks such as posting charges and reconciling daily reports.
Qualifications
- High school diploma or equivalent; prior experience in hospitality is preferred.
- Proven ability to communicate effectively and professionally in English.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS).
- Strong problem-solving skills with a focus on delivering exceptional customer service.
- Ability to work flexible shifts, including weekends and holidays.