Job Description
Join our dynamic hospitality team at Grand Harbor Hotel as a Front Desk Agent! We're urgently seeking energetic professionals to deliver exceptional guest experiences during flexible shift schedules. Enjoy competitive compensation, growth opportunities, and a vibrant downtown Baltimore location. Apply today to become the welcoming face of our luxury property!
Responsibilities
- Check guests in/out efficiently using PMS systems
- Manage reservations and billing inquiries
- Handle guest complaints with professionalism
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Provide local area recommendations to guests
- Uphold safety and security protocols
Qualifications
- High school diploma or equivalent
- 1+ years hospitality/customer service experience
- Flexible availability for day/night/weekend shifts
- Strong communication and problem-solving skills
- Proficiency with reservation software
- Ability to multitask in fast-paced environments
- Basic math and cash handling abilities