Job Description
Join Seattle's most luxurious hospitality destination as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our award-winning downtown property. Perfect for hospitality enthusiasts who thrive in fast-paced environments, this role offers competitive compensation, comprehensive benefits, and career advancement opportunities.
Our 5-star hotel features stunning city views, world-class amenities, and a commitment to excellence that's unmatched in the Pacific Northwest. As the first point of contact for our international clientele, you'll embody our brand's elegance while managing reservations, check-ins/check-outs, and guest inquiries with precision and warmth.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance departments
- Handle guest complaints with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Operate hotel management systems (PMS) efficiently
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar hotel management systems
- Exceptional communication and conflict resolution abilities
- Strong attention to detail and organizational skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Seattle attractions and transportation
- Valid Washington State alcohol service permit (or willingness to obtain)