Job Description
Join The Raleigh Grand Hotel's dynamic hospitality team! We're seeking passionate individuals to deliver exceptional guest experiences through our front desk operations. Located in downtown Raleigh, our boutique hotel offers competitive pay, flexible shift scheduling, and career advancement opportunities. Perfect for students, night owls, and professionals seeking work-life balance. Enjoy complimentary meal benefits, hotel discounts, and a supportive team environment. Apply today and become part of Raleigh's premier hospitality destination!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room assignments and reservations with precision
- Address guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute emergency procedures and safety protocols
- Upsell hotel amenities and local attractions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency in hotel management software (e.g., Opera)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling abilities
- Valid North Carolina driver's license (if required for errands)
- Must pass background check and drug screening