Job Description
Join our award-winning team at Grand Hotel Raleigh as a Front Desk Agent and become the heart of our guest experience! We're seeking a dynamic hospitality professional to manage our weekend operations with exceptional service and efficiency. This role offers competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today and start your rewarding career in Raleigh's premier hospitality destination!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and modify bookings per guest requests
- Process payments, handle cash transactions, and reconcile daily reports
- Address guest inquiries and resolve complaints with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain a clean, organized front desk area
- Execute hotel safety protocols and emergency procedures
Qualifications
- 1+ years front desk or hospitality experience preferred
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and problem-solving abilities
- Valid North Carolina driver's license
- Flexible availability for weekends and holidays
- Basic knowledge of Raleigh attractions and transportation