Job Description
Join the vibrant hospitality scene of New Orleans at the Grand Orleans Hotel! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during evening and overnight shifts. As the first point of contact, you'll embody Southern charm while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, flexible scheduling, and the opportunity to work in one of America's most iconic cities.
Responsibilities
- Handle guest check-ins/checkouts efficiently using hotel management systems
- Manage reservations and room assignments with meticulous attention to detail
- Respond to guest inquiries with professionalism and local expertise
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records of guest feedback and incident reports
- Ensure lobby and front desk areas remain immaculate and welcoming
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of New Orleans attractions and transportation
- High school diploma or equivalent required
- Valid Louisiana driver's license (for airport shuttle duties)