Job Description
Join our award-winning hospitality team as a Front Desk Agent for our prestigious oceanfront resort in Jacksonville, FL. We're seeking a dedicated night shift professional to deliver exceptional guest experiences during evening hours. Enjoy competitive pay, premium benefits, and career growth in a vibrant coastal destination. Apply now to become part of our renowned service culture!
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries and resolve service issues promptly
- Manage reservations and room assignments with precision
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Ensure lobby area remains immaculate and welcoming
- Execute emergency procedures with composure
Qualifications
- Minimum 1 year hotel front desk experience required
- Exceptional communication and conflict resolution skills
- Proficiency with Opera or similar PMS software
- Ability to multitask in fast-paced environments
- Valid Florida driver's license preferred
- Night shift availability mandatory
- High school diploma or equivalent
- TIPS certification a plus