Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences during rotating shifts. Perfect for night owls and early birds, this role offers competitive pay, comprehensive benefits, and career growth in one of NYC's most iconic locations.
Responsibilities
- Seamlessly manage guest check-in/check-out processes
- Handle reservation modifications and special requests
- Resolve guest inquiries with empathy and efficiency
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards for luxury service delivery
Qualifications
- 1+ years hotel front desk experience preferred
- Exceptional communication and problem-solving skills
- Flexibility to work nights, weekends, and holidays
- Proficiency in property management systems (Opera a plus)
- Ability to multitask in fast-paced environments
- Valid NYC Food Handler's License (or willingness to obtain)