Job Description
Join the vibrant hospitality scene in Memphis as a Front Desk Agent at our iconic downtown hotel! We're seeking energetic professionals to deliver exceptional guest experiences during rotating shifts. If you thrive in fast-paced environments and take pride in creating memorable stays, this role is your gateway to a rewarding career in the heart of the Bluff City.
Responsibilities
- Efficiently check in/out guests while managing reservations through our property management system
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area at all times
- Follow shift-specific procedures during day, evening, and overnight rotations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and multitasking abilities
- Flexible availability for rotating shifts (days, evenings, weekends, holidays)
- Strong problem-solving and conflict resolution skills
- Knowledge of Memphis attractions and local area
- Basic computer skills and cash handling experience