Job Description
Join our dynamic team as a Front Desk Agent at the prestigious Harbor View Hotel! We're urgently seeking charismatic professionals to manage our 24/7 operations with exceptional customer service. This role offers competitive pay, flexible shift schedules, and growth opportunities in San Diego's vibrant hospitality scene. If you thrive in fast-paced environments and possess a passion for creating memorable guest experiences, apply now!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservations, billing inquiries, and payment transactions
- Respond promptly to guest requests and resolve complaints professionally
- Operate hotel management systems (PMS) and maintain guest data confidentiality
- Coordinate with housekeeping and maintenance teams for seamless operations
- Assist with emergency procedures and safety protocols
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Basic knowledge of San Diego attractions and local services
- Valid California driver's license (for local errands)
- First Aid/CPR certification (or willingness to obtain)