Job Description
Join our award-winning hospitality team in the heart of New Orleans! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during varied shifts. As the first point of contact, you'll embody Southern charm while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Process payments and manage cash drawer operations
- Uphold hotel safety and security protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Strong communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera)
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Knowledge of New Orleans attractions and culture
- Valid Louisiana driver's license preferred