Job Description
Join our prestigious hospitality team at Grand Plaza Hotels in the heart of Manhattan! We're seeking dedicated professionals to deliver exceptional guest experiences at our iconic NYC location. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of the world's most vibrant cities. Immediate openings available for motivated individuals ready to shine in luxury hospitality.
Responsibilities
- Deliver outstanding guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries, requests, and complaints with professionalism
- Collaborate with housekeeping, maintenance, and F&B teams
- Maintain strict cleanliness and safety standards
- Upsell hotel services and amenities to enhance guest satisfaction
- Participate in daily briefings and training sessions
Qualifications
- Minimum 2 years hotel or luxury hospitality experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficiency in hotel management software (Opera, PMS)
- Valid New York State hospitality certification preferred
- Fluent in English; multilingual skills a plus
- Exceptional problem-solving and conflict resolution abilities
- Attention to detail and commitment to excellence