Job Description
Join Nashville's premier hospitality team as an Entry-Level Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. Perfect for career-starters in Nashville's booming tourism industry. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive environment.
Responsibilities
- Manage guest check-in/check-out procedures with accuracy and efficiency
- Handle reservations, inquiries, and payment processing using hotel systems
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain a clean, organized front desk and lobby area
- Process mail, packages, and guest deliveries
- Complete end-of-shift reports and reconciliation duties
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not mandatory
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with basic computer systems and reservation software
- Attention to detail and problem-solving abilities
- Positive attitude and teamwork-oriented mindset