Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Minneapolis! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences. As a key member of our hotel staff, you'll be the first point of contact for visitors, creating memorable stays through warm service and local expertise. We provide comprehensive training to ensure your success in this dynamic role.
Our competitive compensation includes hourly wages, generous tips, and growth opportunities into supervisory positions. Enjoy a supportive work environment with flexible scheduling and team-oriented culture. Perfect for career changers or recent graduates looking to enter the thriving hospitality industry.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries with professionalism and local knowledge
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service delivery
- Handle emergency situations calmly and following protocols
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Ability to multitask in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Flexible availability including weekends and holidays
- Positive attitude and willingness to learn on the job
- No prior hotel experience required - training provided