Job Description
Join the vibrant heart of Houston's hospitality scene at Grand Hospitality Houston! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences during our evening and overnight shifts. As a cornerstone of our guest journey, you'll manage check-ins, handle reservations, and resolve inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a world-class hotel environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes during assigned shifts
- Handle reservation modifications and special requests with precision
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Uphold brand standards for cleanliness and safety protocols
- Contribute to a positive team atmosphere during peak periods
Qualifications
- 1+ years of hotel or customer service experience required
- Availability for evening/overnight shifts (3:00 PM - 11:00 PM, 11:00 PM - 7:00 AM)
- Proficient with hotel management systems (e.g., Opera, Fidelio)
- Strong multitasking abilities under pressure
- Exceptional communication and conflict resolution skills
- High school diploma or equivalent; hospitality certification preferred
- Valid Texas driver's license (if required for errands)
- Flexible schedule availability including weekends/holidays