Job Description
Join our dynamic team at Milwaukee Hospitality Group as a Front Desk Agent and become the first point of contact for our valued guests! We're seeking energetic professionals to deliver exceptional service across rotating shifts, including evenings, weekends, and holidays. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown Milwaukee location. If you thrive in fast-paced environments and excel at creating memorable guest experiences, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries, requests, and complaints promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Monitor security procedures and guest safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Strong communication and problem-solving skills
- Proficiency in hotel software (Opera, Fidelio)
- Ability to work flexible shifts (days, evenings, weekends)
- Attention to detail and multitasking capabilities
- Basic knowledge of Milwaukee area attractions
- Positive attitude under pressure