Job Description
Welcome guests to the historic heart of Midtown Atlanta with a smile at The Georgian Terrace Hotel. We are currently seeking a highly professional and detail-oriented Front Desk Agent to join our dedicated hospitality team. This is an excellent opportunity for individuals looking for a dynamic career in a premium environment with flexible shift work available.
In this role, you will be the first point of contact for our guests, setting the tone for a luxurious and memorable stay. We pride ourselves on exceptional service standards and are looking for someone who embodies our values of professionalism, warmth, and efficiency.
Why Join Us?
• Competitive hourly wage ($18 - $22/hr)
• Flexible scheduling including evenings and weekends
• Access to hotel amenities and employee discounts
• A historic landmark with a vibrant team culture
Responsibilities
- Execute efficient check-ins and check-outs for all guests while maintaining a welcoming demeanor.
- Manage hotel reservations and room assignments using the Property Management System (PMS).
- Answer incoming calls, respond to emails, and address guest inquiries regarding services, amenities, and local attractions promptly.
- Process payments, reconcile daily reports, and handle cash transactions with strict accuracy.
- Assist guests with special requests, concierge services, and local transportation arrangements.
- Maintain the cleanliness and professional appearance of the front desk lobby and reception areas.
- Collaborate with housekeeping and maintenance teams to ensure rooms and common areas meet high standards.
Qualifications
- Previous front desk or guest service experience in the hospitality industry is preferred.
- Strong verbal communication and interpersonal skills with a focus on customer satisfaction.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, SkyTouch) is a plus.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- High school diploma or GED required.
- Professional appearance, grooming, and conduct at all times.