Job Description
Welcome to Pikes Peak Hospitality Solutions! We are currently seeking a dynamic and professional Front Desk Agent to join our high-performing team in the heart of Colorado Springs. If you are passionate about providing exceptional guest experiences and thrive in a shift-work environment, we want you to be our next team member. We offer a competitive benefits package and a supportive work culture. Join us and make every guest check-in feel like a homecoming.
Responsibilities
- Greet guests warmly and professionally upon arrival and departure, ensuring a welcoming atmosphere.
- Manage the check-in and check-out process efficiently using hotel management software.
- Answer multi-line phone systems and respond to guest inquiries via email and in-person with speed and accuracy.
- Handle cash, credit card transactions, and process payments accurately while adhering to company policies.
- Assist with front desk administrative tasks, including filing, data entry, and maintaining lobby cleanliness.
- Coordinate with housekeeping and maintenance staff to address guest requests and room issues promptly.
- Monitor and manage the lobby area to ensure a safe and organized environment.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, customer service, or front desk operations is preferred.
- Strong verbal communication and interpersonal skills with a focus on conflict resolution.
- Ability to work flexible shifts, including evenings, weekends, and holidays as required.
- Proficiency with Microsoft Office Suite and property management systems (e.g., Opera, StayNTouch).
- Must be reliable, detail-oriented, and maintain a professional appearance at all times.