Job Description
Join Metro Hospitality Group as a Front Desk Agent and experience the freedom of daily pay while serving guests in Detroit's vibrant hospitality scene. We're seeking dynamic professionals to manage front desk operations across flexible shifts, ensuring exceptional guest experiences with competitive compensation paid every day. Enjoy a supportive team environment and opportunities for growth within our expanding portfolio of premium properties.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle reservation inquiries and optimize room assignments
- Process payments and maintain financial transaction records
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Operate property management systems and reporting tools
- Uphold brand standards and security protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (evenings/weekends/holidays)
- Proficiency with PMS software (e.g., Opera, Cloudbeds)
- Detail-oriented with cash handling accuracy
- Valid Michigan driver's license preferred
- Ability to stand for extended periods